Q Activity 1 Think of a situation in your job in which you need to communicate a negative message. 1. Develop a written message that states the message clearly. 2. Describe how you would present the negative message in person Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect I need to communicate a negative message in my job when there is a loss of a client from our organization.
View Related Questions